1. Shipping Policy

1.1 Geographic Scope

Ultimate Zoning primarily serves the export market, with shipments originating from the United States to the Caribbean, Central America,
South America, and other international destinations.

1.2 Shipping Methods & Carriers

We work with trusted freight forwarders, cargo consolidators, and direct carriers to ensure timely and secure delivery. Customers may
choose to use their own freight account or allow Ultimate Zoning to arrange shipping on their behalf.

1.3 Processing Times

• In-stock orders are typically processed within 2–5 business days aſter payment confirmation.
• Orders requiring customization, sourcing from multiple warehouses, or factory lead times may take longer.
• A formal proforma invoice or UZE will outline estimated availability and lead time.

1.4 Freight Terms

Unless otherwise agreed, all shipments are made under EXW (Ex Works) or FOB Miami, FL terms.
Customers are responsible for all freight charges, customs duties, taxes, and import fees at destination.

1.5 Risk of Loss

Risk transfers to the buyer once goods are handed to the carrier. Customers are encouraged to insure their cargo. If Ultimate Zoning arranges
shipping, we can assist in securing insurance upon request.

1.6 Delivery Issues

Ultimate Zoning is not liable for delays due to customs clearance, port congestion, natural disasters, or other force majeure events. We will,
however, support customers with necessary documentation and tracking updates.

2. Refund & Return Policy

2.1 General Terms

Due to the nature of export sales, all sales are considered final. Returns or refunds will only be granted under the following conditions:

2.2 Damaged or Incorrect Items

• Claims must be submitted in writing within 7 calendar days of receiving the goods.
• Supporting photos/videos and a copy of the signed delivery note are required.
• Ultimate Zoning will investigate the issue and, if confirmed, may offer a replacement, credit note, or refund.

2.3 Manufacturer Defects

Products found to be defective under manufacturer warranty terms may be eligible for replacement or credit, subject to the
manufacturer’s evaluation and warranty policies.

2.4 Non-Returnable Items

• Special orders, custom-built equipment, or products not regularly stocked
• Items damaged aſter delivery or due to improper handling, installation, or use
• Electrical parts, unless verified by factory inspection

2.5 Return Authorization

No return will be accepted without prior written authorization (RMA) from Ultimate Zoning. Unauthorized returns will be refused or
discarded.

2.6 Refund Method

Approved refunds are issued via the original payment method or applied as credit toward future purchases. Refunds typically process within
10–15 business days aſter approval.

More information info@ultimatezoning.com